Environmental (Guest Services) Manager – Knox Private Hospital

Wantirna | Close to Eastlink | Full-time Leadership Role

· Newly created role following a Support Services restructure

· Lead a 24/7 workforce of ~55 staff

· Supportive, collaborative team culture

· Career development as company transitions into Australia’s largest not-for-profit private hospital operator

· Ideal for an experienced Support Services leader ready for a substantive leadership step

About Knox Private Hospital

Knox Private Hospital is one of Victoria’s largest private hospitals.

We provide comprehensive 24/7 care with a full range of medical and surgical specialties—from complex cardiothoracic surgery to neurosurgery, orthopaedics, urology and more. With 13 theatres (including a hybrid theatre), two endoscopy procedure rooms, two cardiac cath labs, advanced diagnostic cardiology and expanded ICU and CCU capacity, our hospital is equipped with the latest technology to support world‑class clinical outcomes.

Our expert team of surgeons, specialist doctors, nurses and allied staff are dedicated to delivering the best possible experience for every patient.

About the Opportunity

Following a recent restructure of our Support Services team, we are excited to introduce a newly created leadership role: Guest Services Manager.

We are seeking a highly motivated and experienced leader to oversee our Environmental (Guest Services) team this role is critical in leadership of our non-clinical Cleaning, Waste and Linen services whilst delivering a high standard of service to our patients, staff and guests.

This is a substantive operational leadership role with approximately 55 direct reports working across a continuous 7‑day roster.

If you thrive in a fast‑paced environment, are passionate about people leadership, and want to be part of an organisation experiencing positive transformation, we’d love to hear from you.

Key Responsibilities

Reporting to the Director of Finance & Corporate Services, you will:

Lead and manage the Guest Services (Environmental) team of 55 staff across 24/7 operations
Train, mentor and upskill both new and existing team members
Manage roster development and workforce scheduling
Monitor and manage departmental budgets and financial performance
Ensure compliance with OHS, infection prevention and control standards
Foster a positive, collaborative and service‑focused team culture

Why Healthscope?
When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation – no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient’s lives.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Applications Close: 19/03/26

For Further Enquiries: Please contact the Healthscope Talent Acquisition team at recruitment@healthscope.com.au

To Apply: Please click on the 'Apply' button to be taken to our online application form.

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