Reservations Team Leader

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you to explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

As Reservations Team Leader, you will play a key role in coordinating communication and supporting daily operations. You'll guide and support the reservations team, converting enquiries into bookings and ensuring smooth processes. Working closely with the Reservations Manager, you'll coordinate reservations and enhance guest experiences by promoting upselling. With a focus on seamless arrivals, loyalty, and team development, you’ll ensure our guests enjoy an exceptional stay from the very start.

What you will bring to the role:

• Experience in hotel reservations (preferable in a supervisory role within a luxury brand) with a proven record of effective customer complaints management
• You are well organised individual, who can work well independently and as part of a team
• Computer literate with sound knowledge of Opera, Micros or similar PMS/POS
• You have exceptional communication skills both verbal and written English
• You are flexible to work on a roster, where some weekend or evening work may be required.

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.