As the flagship hotel for the Mercure brand within Australia we invite you to
belong to something bigger. We are a big hotel, looking for some big talent!
With 517 newly refurbished rooms, 12 conference rooms, and multiple food and
beverage outlets, Mercure Sydney is on the lookout for a Reservations Manager.
We are and will continue to be, ANYTHING BUT NORMAL.
Reporting directly to the Portfolio Director of Sales & Marketing, the Reservations Manager holds a
pivotal role in overseeing room inventory for Mercure Sydney (517 rooms) and ibis Sydney World Square (166 rooms). This position entails fervently training and guiding our team towards success, alongside maintaining the seamless functioning of day-to-day operations within the Reservations department. We seek an individual with exceptional leadership and motivational capabilities, coupled with the aptitude to collaborate closely with various departments to achieve the objectives of both hotels.
Job Description
- Constant upkeep of Reservations system through updating of rates systems, validity dates, mail messages, availability control
- Training of reservations and front office team members
- Ensure all reservations loaded into the PMS system are up to date
- Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
- Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Communications and ARS allotment holders
- Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned
- Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc are communicated to Management.
- Regularly check guest history records and advise FOM of any updates that require action.
- Regularly monitor occupancy, Anticipate busy periods and request assistance as required
- Closely monitor allotments and ensure all are being utilised and not oversold. Provide
allotment statistics and ensure accurate handling and correspondence
- Have sound knowledge of Accor specified yield management practices and actively contribute to monthly business strategy meetings
- Assist in preparation and checking of rate manual, ensure rates and rate schedules in computer system are correct
- Communication with Commercial Director and sales department to forward all possible leads and feedback from inbound and corporate markets
Qualifications
- Experience in a comparable, high-volume hotel environment is essential.
- Strong organisational and time management skills
- Proficient with Opera Cloud, OSEM, and Accor Reservations Systems. A strong, outcome driven approach in regard to performance
- Ability to thrive in a team environment and motivate team members
- Exceptional written and verbal communication skills
Why Choose Us:
- Great location at Mercure Sydney – close to all forms of public transport. The Team! You will be supported and working with a close-knit & fun team
- Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
- Access to Accor training programs using industry-leading platforms
- Access to our Employee Assistance Program for overall wellbeing
- On-site car park available at a discounted rate
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.
Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences!
- Hotel and dining discounts worldwide, across the Accor network
- Attractive food & beverage discounts in-house
- Located close to all major forms of public transport
- We are a big hotel in a big brand so all the opportunities that come with the Accor size
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
- Access to Accor training programs using industry-leading platforms
At Mercure Sydney, everything we do is from the heart – we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day. If this sounds like you – apply now and join our friendly team!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.