Reservations Manager

Your day-to-day 

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members 
• Provide mentoring, coaching and regular feedback to drive performance 
• Develop rapport with regular guests, clients and booking agents  
• Support the Director Sales & Marketing and Revenue Manager, sharing insight where applicable  
• Responsible for management of rate loading, accuracy and tracking across systems with Revenue Manager 
• Understand the concept of Total Revenue Management and support the Commercial team to drive this culture within various departments of the hotels  
• Maintain accurate profile management in conjunction with the Front Office Manager, by consistently monitoring and merging profiles for accurate statistical data, high IHG Rewards Club guest recognition scores and accuracy of reservations
• Maintain a high level of product and service knowledge about all IHG hotels in your region  
• + much more

What we need from you

Excellent written and verbal communication skills | Competent in using both Opera Property Management System and integrated Point of Sale and channel management systems | Strong organisational skills and ability to prioritise workflows | Bachelor’s degree qualifications in hospitality, hotel management or similar with at least 3 years Front Office and/or Reservations experience | Strong numerical understanding will be key 

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – dry cleaning, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.