Reservations Agent (Part Time) | InterContinental Sanctuary Cove Resort

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world.

As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove.

We are currently seeking a Part-Time Reservations Agent to join our team.

Your Day to Day

• Support the daily operations of the Reservations Department, maximising occupancy and average rate.
• Handle guest enquiries, bookings, amendments and cancellations with accuracy and efficiency.
• Deliver exceptional service through all guest interactions, particularly over the phone and email.
• Build strong relationships with guests and internal departments to ensure a seamless booking experience.
• Maintain accurate reservation records and correspondence.
• Assist with reporting and administrative tasks as required by the Revenue Manager.
• Stay up to date with promotions, packages and loyalty programs to confidently guide guests.
• Support Front Office operations where required and contribute to a collaborative team environment.

What We Need From You

• Previous experience in a Reservations or hotel front office role preferred.
• Strong communication skills with a confident and professional phone manner.
• Ability to build rapport quickly and deliver personalised service.
• High attention to detail and strong organisational skills.
• Experience with Opera, Holidex Plus and Microsoft Office (preferred).
• Ability to learn new systems quickly and adapt in a fast-paced environment.
• Completion of Year 12 or equivalent.
• Flexibility to work Monday to Saturday, across a minimum of 2–4 shifts per week.
• Full Australian working rights.

What We Offer

Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team.

You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including:

• Global hotel and F&B discounts across the IHG Hotels & Resorts network
• Paid birthday leave
• Enhanced parental leave
• Lifelong learning and career development programs
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow within IHG
• Access to retail discount programs

We’re proud to be IHG — and we know you will be too.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com 

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove 

Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/