Reservations Agent
IHGAt Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You’ll love creating memorable first impressions and finding ways to say yes. Problem solving will be your forte, and you’ll bring a competitive edge by delivering seamless, personalised booking experiences for our guests, every time. You’ll enjoy being surrounded by luxury and understand the importance of creativity, culture & community.
OUR CULTURE & VALUES
Deliver excellence through service
Embrace a growth mindset
Communicate honestly and transparently
Consider people, community and planet
Have each other’s backs and respect differences
Show up and bring positivity
Take accountability & own our mistakes
Entrepreneurial mindset where innovation is key…we want to lead the way and are lucky to have the flexibility to do so!!!
HOW WILL YOU HELP US ACHIEVE OUR GOALS?
As a Reservations Agent, you’ll be at the heart of the guest journey—shaping experiences before our guests even arrive. Your exceptional communication skills and attention to detail will ensure every reservation is handled with precision, care, and a touch of Hotel X flair.
You’ll manage guest bookings across multiple channels, responding to enquiries with efficiency and warmth while maximising revenue opportunities. With a strong understanding of room types, packages, and hotel offerings, you’ll confidently guide guests to the perfect stay.
Working closely with Front Office, Sales and other departments, you’ll ensure all booking details, special requests, and VIP arrangements are accurately recorded and communicated. Your organisational skills will shine as you maintain reservation systems, monitor availability, and support the guest experience from arrival to post-stay requests.
WHO WILL YOU WORK WITH?
You’ll love coming to work with a team that strives for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Reservations team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Director of Sales and Marketing, this is Part Time part time role, working 22 hours per week.
WHAT YOU WILL BRING TO THE TABLE!
We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with OPERA or another Hotel PMS is preferred. Knowledge of the local area to provide guest recommendations is highly valued.
WHY CHOOSE US?
As a valued member of our dynamic team, you will have access to:
Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
Birthday leave and enhanced IHG Parental Leave
Our incredible retail discounts platform
The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 6,600 hotels worldwide)
Sales incentives and recognition schemes
Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
Career development, mentoring and community support opportunities
The chance to experience a unique Hotel environment, a little different to the norm!
So don't hesitate - apply now and be part of our award-winning team!
Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.
Applicants must hold working rights within Australia.