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Housekeeping Supervisor

SONG People & Culture
29 days ago
Full-time
On-site
Brisbane, Australia
Other & Out Of Industry
Introduction

Who we are 

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.



Description

Reporting directly to the General Manager, the role is responsible for:

  • Overseeing the cleaning of guest rooms ensuring thorough inspection and that standards of cleanliness and guest comfort are maintained to the highest level according to our company standards.
  • Ensuring that room cleaning productivity is monitored closely and maintained.
  • Establishing and maintaining cost control systems for staff, linen inventories, cleaning, and guest supplies.
  • Training of all staff to use equipment and cleaning chemicals safely and correctly.
  • Oversee the correct storage and control of all cleaning in line with the environmental procedures and the approved chemical register.
  • Effective communication within the Department, Front Office, and guests by providing updates on changes to strive for consistent improvement to guest satisfaction and team performance.
  • Report maintenance requirements for guest accommodation and public areas to the General Manager, monitoring to ensure prompt action has been taken.
  • Administrative tasks such as rostering, approving timesheets, recording and accurately storing lost property and keeping all storage areas secure and locked.


Skills And Experiences

Desired skills:

  • Previous Housekeeping Supervisor experience within a hotel setting.
  • Excellent written and verbal communication skills.
  • Efficient time management skills and ability to manage competing priorities.
  • Genuine commitment to guest service and excellent attention to detail.
  • Enjoy working within a diverse team, and autonomously.