Head Barista – Norma's Deli

Norma’s Deli is looking for an experienced Head Barista to join the team. Located in the heart of Manly, Norma is serving breakfast and lunch to locals and visitors from abroad. Norma serves something for any occasion and all times of the day. Think heirlooms so glossy you’ll catch your reflection, sandwiches so jam-packed they toe the line between lunch and dinner and lemon tart cakes torched in front of your eyes.

About the role

Norma’s Deli is looking for a passionate, experienced Head Barista to lead our coffee program and barista team. You’ll own the quality and consistency of every cup, keep the coffee station running smoothly through busy service, and train a team that cares about coffee as much as you do. Working closely with our front-of-house and kitchen teams, you’ll help give every guest who walks through our doors a memorable experience. If you love great coffee, have an eye for detail, and enjoy leading by example, we’d love to hear from you.

What you’ll be doing

Coffee quality and service

• Producing consistently high-quality coffee and drinks to Norma’s Deli standards
• Dialling in espresso daily and adjusting throughout the day to keep extraction and taste consistent
• Setting and maintaining drink recipes, milk standards and presentation
• Keeping service fast and efficient during peak periods without compromising quality
• Giving guests friendly service, coffee knowledge and recommendations
• Working with the FOH and kitchen teams to make sure orders go out on time

Team leadership

• Leading, supporting and motivating the barista team on every shift
• Training new and existing baristas in extraction, milk texturing, latte art and workflow
• Giving regular feedback and holding the team to our quality and service standards
• Helping the managers with barista rostering and onboarding

Stock and equipment

• Ordering and managing coffee, milk, alternative milks and bar supplies
• Rotating stock and keeping wastage to a minimum
• Building a strong relationship with our coffee roaster and suppliers
• Cleaning and maintaining the espresso machine and grinders, and reporting faults promptly
• Keeping the coffee station clean, organised and well presented

What we’re looking for

• At least 3 years’ barista experience in a busy, quality-focused café or venue
• Experience leading or training a barista team
• Strong knowledge of espresso extraction, dialling in, milk texturing and latte art
• Confidence maintaining coffee equipment
• Ability to stay calm, fast and consistent under pressure
• A warm, guest-focused approach to service
• A NSW Food Safety Supervisor (FSS) Certificate is highly regarded

Why join Norma’s Deli

• Ownership of the coffee program in a busy, much-loved venue
• A supportive, team-focused workplace
• The chance to develop your leadership skills
• A competitive salary & consistent rosters
• Discounts across our venues, including Rollers Bakehouse & Romeo’s Burgers
• Employee referral benefits
• Staff lunch