Description

Join our community and continue your exciting career. Whether you’re new to the industry or bringing your experience to a new team, come and work in one of our villages and find the lifestyle that works for you. Creating welcoming environments and supporting the well-being of our guests and staff is what we do. Come see how we bring our motto to life — Stay well, work well with Civeo!
This full-time opportunity is based at our Dysart Village in Queensland.

THE ROLE
We are seeking a Full-Time Guest Services Assistant to join our vibrant Village Administration team. You will support reception operations for a village featuring more than 1,700 ensuite rooms, along with a broad range of guest amenities and recreation facilities.
This position works on a 10:4 roster, with four consecutive days off (Mon–Thu). As there are no weekend flights available, this role is ideally suited to a DIDO candidate.
In this role, you will:

Provide warm, professional customer service to a high volume of guests
Manage reception processes, guest inquiries, and administrative duties
Complete accurate, high-volume data entry using various software systems
Live and work on-site during rostered shifts
Earn a salary of $76,993 + 12% Superannuation

THE PERKS

All meals provided (buffet-style with cook‑to‑order options)
Private accommodation with ensuite, air‑conditioning, linen, TV, fridge & storage
Access to recreation facilities including The HUB bar, gazebo areas, Kinetic Gym and convenience store
Social events like fitness classes, bingo, sports nights and paint & sip
Wellbeing programs, including confidential EAP services
Retail discounts through The Civeo Hive employee platform
Career growth opportunities across our national network
Access to powered and unpowered caravan sites if required

ABOUT YOU

Current Driver’s Licence
Background in administration, hospitality, or accommodation services
Valid Australian working rights (no sponsorship available)
Ability to pass a pre-employment medical
Comfortable with a Fri–Sun working cycle and DIDO travel
Aligned with our values: Safety, Respect, Care, Excellence, Integrity, Collaboration

WHAT’S NEXT

Apply NOW!
You may be invited to complete a short video questionnaire
Our team will contact you regarding next steps
Pre-employment steps include document checks, background checks, medical assessment and online inductions
Then you’re ready to get started!

ABOUT US
Civeo Australia provides workforce accommodation services across Australia and globally. With more than 40 years of experience and approximately 10,000 rooms across QLD, NSW and WA — plus an additional 16,500 rooms in client-owned properties — we support individuals living and working away from home.
We proudly encourage Aboriginal & Torres Strait Islander people to join our team and are committed to meaningful engagement with Traditional Owners and First Nations communities.
Stay Well. Work Well.

Responsibilities

Primary Duties and Responsibilities

People

To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management.
To undertake technical and other training as required, and to attend periodic team and individual meetings as required.
To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.
To always apply safe work practices to contribute to the safety culture at Civeo.

Customers

To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.
To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations.
To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries.
To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
To facilitate and maintain a safe environment for our customers.

Process

§ To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package.

§ To distribute room keys.

§ To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties.

§ To accept and forward maintenance requests from both clients and housekeeping.

§ To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.

To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures.

§ To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.

To unload and store stock and supplies.
To use simple IT systems and cash collection systems as necessary.

Finance

To assist in preparing bills and processing payments in line with client contractual requirements.
To process payments for walk-in guests, casual lets and other cash or credit card transactions.
To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved.

Other

Any other required duties appropriate to the scope, nature and seniority of the role.

Qualifications

Knowledge, Skills and Experience

Professional Qualifications

Ability to read, write and speak proficiently in the English language.

Experience

Preferably six months’ work experience in front office in commercial/hotel accommodation, preferably in the hospitality industry.
At least two years general office administration.
Experience in Accommodation Software packages.

Skills

Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.
Proficient in the use of Microsoft Office software.
Skilled in utilization of point of sale (POS) systems

Guest Services Assistant | Dysart SPV | 10:4

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