Guest Services and Orderly Coordinator– Knox Private Hospital

Wantirna | Close to Eastlink | Full-time Role

· Newly created role following a Support Services restructure

· Coordinate a 24/7 workforce of ~55 staff

· Ideal for an experienced Support Services employee ready for a substantive leadership step

About Knox Private Hospital

Knox Private Hospital is one of Victoria’s largest private hospitals.

We provide comprehensive 24/7 care with a full range of medical and surgical specialties—from complex cardiothoracic surgery to neurosurgery, orthopaedics, urology and more. With 13 theatres (including a hybrid theatre), two endoscopy procedure rooms, two cardiac cath labs, advanced diagnostic cardiology, ICU and CCU capacity, our hospital is equipped with the latest technology to support world‑class clinical outcomes.

Our expert team of surgeons, specialist doctors, nurses and allied staff are dedicated to delivering the best possible experience for every patient.

About the Opportunity

Following a recent restructure of our Support Services team, we are excited to introduce a newly created leadership role: Guest Services/ Orderly coordinator.

We are seeking a highly motivated and experienced individual to oversee the coordination of our Environmental (Guest Services)/ Orderly teams. This role is critical in support of our non-clinical Cleaning, Waste and Linen services whilst delivering a high standard of service to our patients, staff and guests.

If you thrive in a fast‑paced environment, are passionate about people support, and want to be part of an organisation experiencing positive transformation, we’d love to hear from you.

This role will be afternoon shift Monday- Friday between 1pm – 9pm

Key Responsibilities

Reporting to the Guest services and Orderly Manager, you will:

Coordination of the Guest Services (Environmental)/ Orderly team of 55 staff across 24/7 operations
Assist with training, mentoring and upskilling both new and existing team members
Coordination of Patients movements
Assisting with the handling of sub-contractor inquiries
Assist with roster development and workforce scheduling
Ensure compliance with OHS, infection prevention and control standards
Foster a positive, collaborative and service‑focused team culture

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

Flexibility to work across one or multiple hospitals across our network.
Discounted health insurance (non-casuals only)
Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 24/07/26

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to (Insert contact details)

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Healthscope has been made aware of recruitment scams involving individuals falsely claiming to represent Healthscope. Please note that Healthscope will never request payment from candidates.
Any request for payment is fraudulent.
Visit ScamWatch for more information on recruitment scams.

Guest Services and Orderly Coordinator

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