Gaming Attendant

We have an exciting opportunity for a Gaming Attendant to join the team at The Glasshouse in Caulfield East on a casual basis.

If you enjoy working in a fast-paced hospitality environment, providing outstanding customer experiences, and being part of a supportive team, this could be the perfect role for you.  As a Gaming Attendant, you’ll help create a welcoming and enjoyable atmosphere for our guests while delivering exceptional service and maintaining presentation, compliance and responsible gaming standards at all times.

Centrally located in Caulfield East right next to the train station and on the edge of Melbourne’s spectacular Caulfield Racecourse, home of the Melbourne Racing Club.

The Caulfield Glasshouse is one of the best original pubs in Melbourne. With all day dining and plenty of entertainment available it is the perfect location for a day out with friends, to celebrate a special event, or a casual dinner.

The Glasshouse has been awarded Best Sports Bar - Metropolitan at the 2025 AHA Awards.  The AHA (VIC) State Awards for Excellence is the most prestigious event on Victoria’s hospitality calendar, celebrating the finest in the industry.

About Us

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 16 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You’ll Be Doing

• Delivering outstanding customer service with a friendly and professional approach
• Creating a welcoming, safe and enjoyable gaming environment
• Handling cash and operating tills accurately and efficiently
• Supporting venue promotions and loyalty program enquiries
• Responding to customer concerns professionally and escalating where required
• Maintaining the cleanliness, presentation and ambience of the gaming room
• Supporting responsible gambling practices and providing information when required
  
  

What We’re Looking For

• Great energy and a positive, can-do attitude
• A passion for customer service and creating memorable guest experiences
• Strong communication skills and a collaborative, team-first approach
• The ability to thrive in a fast-paced environment
• Strong attention to detail and organisational skills
• Previous gaming or hospitality experience is highly regarded

Essential Requirements

• Responsible Service of Alcohol (RSA) certification
• Responsible Service of Gambling (RSG) Certificates
• Current Gaming Licence
• Food Safely and Food Allergen certification, or willingness to obtain

A Role That Keeps You Moving

This is a fast-paced, hands-on role that may involve standing for extended periods, handling cash transactions, and working across a rotating roster including nights, weekends and public holidays

Why Join PLG?

• Competitive hourly rates
• Flexible shifts that work around your life - whether you’re studying, balancing other work, or need time for personal commitments
• On-the-job training and opportunities to build your skills
• A supportive team environment that values connection and wellbeing
• Free onsite parking 

To learn more about us, visit: https://pegasusleisure.com.au/

Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.