Front Office Supervisor – Casino Lifestyle Village

ABOUT US Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Casino Lifestyle Village is a relaxed over 50s community located in the Northern Rivers, offering peaceful country living and a welcoming, close-knit environment.

Casino Lifestyle Village offers a range of homes and facilities designed to support an easy, low-maintenance lifestyle. We are currently looking for a Part-Time Front Office Supervisor to join our team.

ABOUT THE ROLE As the Front Office Supervisor, you will support the Village Manager with the day-to-day operations of the village. You will lead by example, ensuring the smooth running of reception and administration functions while delivering a high standard of service to residents and visitors.

This hands-on role combines customer service, administration and team support, with plenty of variety in your day.

KEY RESPONSIBILITIES

• Oversee front office operations including enquiries and administration
• Support and guide front office staff in day-to-day tasks
• Handle resident enquiries, feedback and complaints in a professional manner
• Manage bookings and general administrative duties
• Assist with cash handling, reconciliations and data entry
• Work closely with other team members to support smooth village operations
• Maintain front office supplies and ensure the area is well presented

QUALIFICATIONS

• Previous experience in a supervisory role within a village, hospitality or customer service environment
• Strong customer service skills with a friendly and professional manner
• Ability to support and guide team members
• Confidence managing bookings, administration tasks and front office systems
• Sound computer skills including Microsoft Office
• Strong organisational skills and attention to detail
• The ability to work unsupervised and as part of a team
• A flexible, hands-on approach and willingness to assist where required
• Availability to work part-time hours

REMUNERATION The rate of pay for this role will be in accordance with the Hospitality General Award.

APPLY NOW If this sounds like you, please send through an up-to-date resume along with a cover letter by clicking the Apply Now button.

RECRUITMENT AGENCIES Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.