Front of House – Romeo's Burgers

The team behind Norma’s Deli is bringing an exciting new concept to Manly this November, and we’re looking for energetic, passionate and dedicated people to join us for the opening and become part of our ongoing team.

Who We Are

At Romeo’s, we’re bringing it back to the basics: great burgers, made properly.

We believe burgers should be simple, delicious and made with quality ingredients. From our freshly baked buns to our burgers cooked to order, everything is about great flavour, freshness and doing the basics exceptionally well.

We serve burgers hot, fresh and fast, without compromising on quality. No fuss, just seriously good burgers.

The Role

We’re looking for a friendly, switched-on Front of House Team Member to join the Romeo’s crew. You’ll be the first face customers see, creating a warm, welcoming and memorable experience with every order. You’ll recommend menu favourites, keep the venue looking its best, and jump in to help the kitchen when it gets busy. If you love people, take pride in great service, and thrive in a fast-paced environment, we’d love to meet you.

Full-time, part-time, and casual roles available.

What you’ll be doing

• Welcoming new and regular customers with friendly, professional and engaging service
• Sharing menu knowledge and recommendations, and keeping customers up to date on specials and promotions
• Processing orders and payments accurately on the POS
• Working closely with the kitchen team to keep service quick and smooth
• Helping out in the kitchen when needed, including operating the fryer, glazing doughnuts and packing takeaway orders
• Making sure every order gets to the customer quickly and correctly
• Owning the customer experience and representing the Romeo’s brand
• Keeping the venue clean and inviting before, during and after service
• Keeping the counter, fridges and displays tidy, fully stocked and correctly labelled
• Restocking supplies such as drinks, napkins, cutlery, glassware and takeaway packaging
• Washing, sanitising and putting away FOH dishes and utensils
• Emptying and resetting bins around the venue
• Completing set-up and pack-down checklists every shift
• Keeping the stockroom clean and organised

What you’ll bring

• 2 years’ experience in a similar customer-facing role
• Experience in a fast-paced kitchen or hospitality environment
• Good knowledge of WHS, food hygiene and efficient kitchen processes
• A warm, outgoing personality and genuine love of customer service
• Confidence using a POS system and handling transactions
• Strong attention to detail and pride in presentation
• Reliability, punctuality and a team-first attitude

Why Join Our Team?

• Be part of an exciting new venue opening
• Join a growing hospitality group with a supportive team culture and regular team events
• Enjoy generous staff discounts across our venues, on and off shift
• Benefit from consistent rosters published in advance
• Access opportunities for career development and progression
• Enjoy additional perks, including discounted movie tickets and employee referral rewards