Front Of House Cover

TBWA/Collective are seeking a Front of House cover between 18th-30th June.

As a creative agency with disruption at our core, we want each and every person that steps through our door - or who picks the phone up to us - to have a surprisingly, unforgettable and positive experience. The Front of House Manager has excellent verbal and written communication skills, and a real attention for detail. They are solutions-focused, efficient and can multi-task in an agile way with ease.

THE TASK AT HAND 

The day-to-day duties that make up the core function of your role are as follows: 

Front of House 

• Greet guests and staff confidently and personably, on first name terms (where possible) - whether in person or over the phone  
• Provide guests with refreshments whilst waiting for their host(s)  
• Manage the switchboard – answering in a timely, polite and warm manner 
• Prepare outgoing post and ensure it is taken to the post office each day by 4:30pm  
• Perform general administration duties, helping the Management Team when there’s capacity and when it’s not detrimental to Front of House duties/ tasks 
• Help with travel booking 
• Keep Level 3 & 4 consistently clean, tidy and well-maintained – including the Front of House, kitchens and communal areas  
• Work closely with the EAs, ensuring breaks are covered, and rota’s managed for any periods of leave  
• Understand of the roles occupied by everyone in the agency: who works in what team, and who is to be contacted on matters such as recruitment and new business 
• Required to be in the office full-time with hybrid working where necessary 

 Office Management  

• Keep clear written record of orders  
• Help to manage building maintenance requests  
• Organise catering for meeting / events – finding the best quality, and most cost-effective options  
• Familiar with user manuals for office equipment and knows who to contact in the case of equipment failure or breakdown  
• Prioritise tasks and understands when to escalate potential issues before they arise (calmly) · Ensure meeting rooms are stocked with pens / pads / post its and clean cutlery and crockery – each meeting room will be cleared out after every meeting and a stock of the meeting room cupboard will be completed weekly 
• Promote and visibly demonstrate the Collective culture, being a key member of the Social Collective 

IT Support  

• Boardroom equipment to support staff with troubleshooting and meeting set ups  
• Familiar with MacOS and apple computers.  
• Book and manage boardroom calendars via Office365 platforms  
• Report and prioritise wide reaching tech issues to IT in a calm manner  

WHAT YOU’LL BRING TO TBWA 

• 2+ years’ experience in a reception, front of house or office manager role  
• Experience working with senior leadership  
• Ensuring processes are followed 
• Ability to work under pressure, remain calm under pressure, work to tight deadlines and manage multiple roles