Duty Manager (TAPL)

Who is QAL?

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. Our company has a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. We have been formally recognised as a ‘Great Place to Work – Certified’ organisation four times and recently was awarded Work180 accreditation as a champion for gender equity for the second year in a row. Our company is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030.

There has never been a better time to join us.

What you’ll contribute to:

An exciting opportunity has recently become available for a Terminal Duty Manager to join the team at Townsville Airport. This part time role will see you working a minimum of 40 hours per fortnight on a rotating roster with hours ranging from 4:30am to 11:00pm (or later, as operationally required) 365 days a year.

The Duty Manager is responsible for ensuring the efficient and effective operation of Townsville Airport. In doing so you will be required to proactively engage with passengers and key stakeholders.

Adrian joined Townsville Airport and worked within the operations team as a Terminal Duty Manager. Adrian has recently been successful in moving into the Airside team and shares his unique experience with the company:

“I joined QAL because it presented me with an opportunity to grow within the Aviation scene and work towards a long-term growth goal (Aviation Management). I like that the team is really grounded and takes pride within their work. Everyone’s voice is heard, and the companies culture makes me feel welcomed and embraced. For my role I am required to be at the terminal, however, QAL has still shone through in its flexibility allowing me to organise consistent days off, shift work preference, and a healthy lifestyle outside of work. I contribute to the team an out of the box kind of thinking based around systems and optimisation where I am trying to find new and better ways to do things to better streamline our role. QAL gives me the chance to excel in my job every day and get recognition for good work done. It offers me the opportunity to have a healthy work life balanced and I feel as if I haven’t had to sacrifice or miss out on things despite working shift worker hours.”

How will you make an impact?

The successful applicant will be well versed in providing an exceptional customer experience, have great time management skills and be able to work in a complex operational environment. You will also have your Current First Aid Certificate (or be willing to obtain this).

Key deliverables/responsibilities include but are not limited to:

• Provide efficient, friendly, and professional service to all terminal guests “Offer the Best Service to our Guests”
• Coordinate Flight Information Display system (FIDS). i.e., monitor arrival and departure information, check daily schedules to ensure last minute changes are identified and when required load schedule changes to base program.
• Attend to major operational problems and needs promptly including customer complaints, enquiries, and requests. Practice positive problem solving in all aspects of customer service.
• Encourage customer feedback regarding product and services in and around the Airport. Listen to and take action on this feedback.
• Review and record CCTV footage in response to terminal incidents and requests from AFP outside of operational management centre hours.
• Ensure QAL/TAPL’s interests are protected during abnormal operations or disruptions by ensuring the minimal impact on terminal operations through proactive liaison and action with terminal stakeholders and customers.

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by clicking HERE, or if you are on Seek, by copying the following location into your browser to access the Position Description through our careers site: https://qal.elmotalent.com.au/careers/QALcareers/job/view/285.