Bar Supervisor - Crown Metropol Poolside (Full-Time)

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change  - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown is the ultimate destination for dining experiences, with a vast array of casual offerings to more premium settings. We have something to suit everyone’s tastes.

We’re seeking enthusiastic and dedicated individuals to join the Crown Metropol Poolside as a Full Time Supervisor.

The Supervisor is responsible of managing the operations of Poolside Bar & Grill on a shift-by-shift basis in the absences of the Manager. The role also monitors and evaluates customer service levels and acts as an escalation point for frontline bar staff.

The role is required to assist the Manager in team participation, leadership, innovation, financial evaluation and business development, while ensuring optimum quality service to customers at all times.

In this role, you’ll provide joyful dining experiences through your genuine care for guests. As well as:

• The position plans, organises, schedules and allocates the tasks and activities of the team
• Assist to achieve the successful implementation, development and maintenance of all operational procedures, standards and goals
• Providing operational support 
• Assisting with financial evaluation
• Demonstrating leadership to team members

About you

You’ll bring the following:

• Previous experience working within a Supervisory position
• A passion for hospitality and customer service
• Ensuring quality of service and customer service are always at a high standard
• Assisting with the training and development of staff
• Providing support when needed to front-line staff
• Assisting with the scheduling and rostering of employees

Additional Information

To be successful, you’ll:

• Hold a current RSA and Approved Manager certificate.

This role requires: 

• Previous leadership or supervisory experience within a customer facing role
• Experience within a fast-paced environment
• Sound written and verbal communication skills.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.