The Royal Albert Hotel is a lively, well-loved pub with a strong local following and a reputation for great service, welcoming atmosphere, and a busy, hands-on environment. We’re looking for a capable Duty Manager to help lead the team and keep the venue running smoothly across service, compliance, and day-to-day operations.
As Duty Manager, you’ll be a key leader on shift, supporting the General Manager and taking ownership of service standards, team performance, and guest experience. This is a great opportunity for someone who enjoys working in a fast-paced hospitality environment and thrives on leading from the front.
What you’ll do
- Lead shifts and ensure smooth front-of-house operations.
- Support, coach, and motivate the team to deliver excellent service.
- Manage customer enquiries, complaints, and any operational issues professionally.
- Oversee compliance, safety, and venue presentation standards.
- Assist with stock control, cash handling, and daily close procedures.
- Work collaboratively with the management team to achieve venue goals.
What we’re looking for
- Previous experience in a supervisory or duty manager role in hospitality.
- Strong leadership and communication skills.
- A hands-on approach with the ability to stay calm under pressure.
- Sound understanding of RSA, compliance, and safe venue operations.
- Availability to work nights, weekends, and public holidays.
- Current RSA and RCG/competency cards, where required.
Why join us
- Work in a respected venue with a strong community feel.
- Be part of a supportive hospitality group with opportunities to grow.
- Enjoy a varied role where no two shifts are the same.
- Join a team that values initiative, reliability, and great service.
- Sponsorship and PR opportunities available