Lead the Floor. Drive the Experience.
Cleveland Sands Hotel is looking for an energetic and hands-on Duty Manager to join our leadership team. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver exceptional guest experiences, we'd love to hear from you.
As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring service standards are maintained, teams are supported, and guests leave wanting to return.
What You'll Be Doing
- Leading and motivating front-of-house teams across the venue
- Managing shifts and ensuring smooth daily operations
- Delivering exceptional customer service and resolving guest concerns
- Supporting team development, coaching, and performance
- Maintaining compliance with RSA, RSG, gaming, and venue procedures
- Managing cash handling, reporting, and venue security processes
- Working closely with the Venue Manager to drive operational excellence
What We're Looking For
- Previous experience in a Duty Manager, Supervisor, or Team Leader role within hospitality
- Strong leadership and communication skills
- A passion for delivering outstanding guest experiences
- Ability to remain calm and effective in a busy environment
- Availability to work a rotating roster including nights, weekends, and public holidays
- Current RSA and RSG certifications (QLD)
- Gaming experience highly regarded
Why Join Us?
- Opportunity to grow your career with one of Australia's leading hospitality groups
- Supportive leadership team and positive workplace culture
- Ongoing training and development opportunities
- Staff discounts and employee benefits
- Dynamic venue with a strong local community presence
If you're ready to take the next step in your hospitality leadership career, apply now and become part of the team at Cleveland Sands Hotel.