Casual Bus Tour Host | Rottnest Express

ABOUT THE ROLE

We have an exciting opportunity for an energetic, passionate, and experienced tour guide/host to join our team on a casual basis and become a brand ambassador for the experiences we bring to life. You will be responsible for supporting and delivering high‑quality service to all of our guests.

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

Instrumental in creating lasting memories for our guests through your knowledge and passion of our products and experiences. Your duties can vary:

• Warm greeting for all guests joining our tours;
• Provide knowledgeable commentary and quality guest interaction;
• Engaging guests with knowledge about the history, geography, culture, flora and fauna of Rottnest Island;
• Working with the team to provide feedback and product development opportunities to ensure that we are always delivering high quality products;
• Administrative duties, including guest transfers, enquiries and up‑selling of products; and
• Other duties as required.

Your success in this role will be achieved through excellent interpersonal skills, proactive customer focus and consistently willing to go above and beyond for our guests. You’ll have experience as a tour guide and or host within the Tourism sector. Current Senior First Aid and Police Clearance Certificate required and be willing to obtain an Approved Bar Manager Certificate.

This position will require long periods of time on your feet. The successful applicant will require flexibility with their working hours, including weekends and public holidays.

A uniform will be provided to allow you to maintain professionalism and personal presentation in line with our company personality.

This is your opportunity to be part of a business with a passionate focus on continuous improvement and high‑quality customer service.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise