Thredbo Guest Service Outdoor Host Supervisor

These Guest Services front line stars can be found helping out all across the mountain, whether it’s answering enquiries in the village or assisting with lift access at the chairlift they greet every day with a smile! The Outdoor Host Supervisor, with the support of the Outdoor Operations Manager, will autonomously prioritise workload, offer support to outdoor ambassadors to deliver and maintain a high standard of customer service. You will have foresight to adapt operational requirements to better the guest experience. Within this role you will assist with recruitment, deliver training and take on administrational duties to maintain an engaged team of hosts and guides. About the role Deliver exceptional guest experiences by resolving issues, sharing resort knowledge, and ensuring high service standards. Support staff training through plans, manuals, with a hands-on delivery to maintain skill levels and high quality of service. Assist with outdoor programs, adapt plans based on weather and participate in development of rescue and evacuation processes. Supervise, support, and guide outdoor hosts, deliver lead daily briefs, monitor performance, and promote a positive team culture. Oversee day-to-day outdoor operations, manage crowds, and uphold all safety and emergency procedures. Assist with hiring, onboarding, and creating rosters whilst managing admin tasks and ensure smooth team operations.   Skills & Experience Experience in Tourism-based customer service role Excellent communication skills both written and verbal Previous experience and/ or appropriate level of training in supervising others Strong communication and conflict resolution skills Attention to detail in a multitask environment     About Thredbo Thredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, the country’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.   Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.   Benefits & Perks Incredible team member discounts from your first day on-the-job like: Thredbo staff pass with access to the mountain, leisure centre and more. Discounts across food & beverage and retail outlets. Discounted lessons, adventures, and rental packages. 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ’s largest and most diverse experiences company.   How to Apply? In your application use your cover letter to tell us why you want to join the Thredbo team and become an experience creator, opportunity taker and the ultimate Daymaker.   Be sure to upload any relevant certificates or licences to your application.   We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.   At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.