Thredbo Food & Beverage Service Manager

As the Food and Beverage Service Manager you will primarily be responsible for overseeing the Food and Beverage Service operations within the hotel precinct. Focusing on implementing strategies and processes as directed to ensure high standards of food and beverage quality, venue presentation, and service. This role is required to pro-actively assist senior supervisors and support the Food and Beverage Manager in identifying potential developments to improve the customer experience. Working with the Food and Beverage team this role is to provide leadership and guidance to all employees and implement strategies for increasing safety, work satisfaction and productivity. It is a requirement to maintain a strong level of knowledge about the resort, as to provide information to guests and employees as required.About the RoleAssist in maintaining the venue’s presentation and ambiance to align with the desired ‘personality’ and theme, ensuring an optimal guest experienceMonitor consistency in product quality, presentation, and delivery of all food and beverage offeringsAssist in developing and implement solutions to specific service problems, monitoring their effectiveness on an ongoing basisMaintain a complete understanding of NSW liquor licensing laws to effectively liaise and communicate with patrons, staff and security on matters of RSA.Impose strict adherence to licensing conditions across each operating venue.Skills & ExperienceResponsible Service of Alcohol (RSA)Strong communication and conflict resolution skillsStrong customer service knowledgeRecognised qualification in a relevant field or deemed competent to fulfil the roleSupervisory experience across multiple Hotel outletsAbout ThredboThredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, the country’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.Benefits & PerksIncredible team member discounts from your first day on-the-job like:Thredbo staff pass with access to the mountain, leisure centre and more.Discounts across food & beverage and retail outlets.Discounted lessons, adventures, and rental packages.50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ’s largest and most diverse experiences company.How to Apply?In your application use your cover letter to tell us why you want to join the Thredbo team and become an experience creator, opportunity taker and the ultimate Daymaker.Be sure to upload any relevant certificates or licences to your application.We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.