Safer Gaming Specialist

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Bring your passion and feel the energy

ALH Hotels offers a diverse hospitality experience including electronic gaming, sports bars, bistros, restaurants, cafes, accommodation, nightclubs, live sports and racing. Our facilities are located in capital cities and urban and regional centres across Australia. We employ over 15,000 people across Australia at more than 350 licensed venues

At ALH, providing a safer gaming environment isn't just a policy it’s a core part of our venue experience and our social license to operate. We are looking for a Safer Gaming Specialist (Regulatory Affairs) to act as a critical bridge between our operations and state regulators.

In this role, you will be the primary point of contact for gaming investigations, ensuring ALH responds with professionalism, accuracy, and integrity. You will stay ahead of the curve by monitoring legislative changes and translating complex regulatory shifts into actionable insights for our wider team.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Regulator Liaison & Investigations: Manage the end-to-end process for regulator investigation requests. You will gather evidence, collaborate with internal teams, and ensure all responses are timely and consistent.
• Compliance & Self-Reporting: Identify and notify regulators of any breaches in line with our internal framework, maintaining meticulous records of all correspondence and ongoing cases.
• Policy & Trend Analysis: Monitor national and state gaming policy developments. You’ll perform trend analysis on investigations to identify risks and drive continuous process improvements across the business.
• Internal Advocacy: Work closely with Gaming Compliance Specialists and the Legal Team to mitigate risks and ensure our venues are supported in meeting their regulatory obligations.
• Program Advancement: Help evolve our safer gaming practices, tools, and partnerships to ensure ALH remains a leader in responsible gambling.

Qualifications

Now let’s talk about you: 

You are a detail-oriented professional who thrives in a highly regulated environment. You have the "soft skills" to influence stakeholders across a matrix organization and the "hard skills" to analyze complex legislative data.

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Minimum 3+ years of relevant experience in similar role
• Experience working with business stakeholders within a cross-functional matrix environment
• Demonstrated ability to influence, establish and maintain strong relationships with operational stakeholders
• Understanding of responsible gaming / responsible gambling practices 
• Experience in complaints/investigations preferably in gaming/gambling

Desirable

• Previous work in gaming, hospitality or casino environments
• Experience in (land based or online) in gaming industry or in an industry in a highly regulatory setting 
• Experience in management of compliance obligation maintenance

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup