Reservations Manager

Reservations Manager | Shaping Seamless Guest JourneysAt TFE Hotels, we believe every guest interaction is an opportunity to create something memorable.Join Adina Apartment Hotel Bondi Beach, where the energy of one of Australia’s most iconic beach destinations meets the comfort of contemporary apartment-style living. Just moments from the sand and surf, our 111 modern studios and spacious one-, two- and three-bedroom apartments deliver a seamless home away from home experience—creating an inspiring environment to grow your hospitality career.The Opportunity Hybrid working model: 1-day WFH / 4-days on-siteMonday to Friday rosterAs Reservations Manager, you will lead the end-to-end reservations function, ensuring every booking reflects precision, care and a high-touch guest experience. Combining strong commercial acumen with a guest-first mindset, you will drive occupancy, optimise revenue and set the tone for the guest journey before arrival.You will also play a key leadership role—developing your team, refining processes and aligning closely with revenue, sales and operations teams to maximise performance.Key responsibilities:Drive revenue and occupancy performance through effective yield management, forecasting, and smart inventory distribution. Maximise conversion and guest experience by ensuring seamless, responsive reservations processes before arrival. Analyse trends and influence strategy using strong business acumen, reporting, and communication skills. Collaborate across departments (revenue, sales, marketing) to align pricing, promotions, and overall hotel strategy.What you’ll bring:2+ years’ experience in hotels (Reservations, Front Office or Duty Management) Strong understanding of yield management, forecasting and revenue optimisation Experience with Opera Cloud or similar PMS, and confident use of MS Office Proven ability to analyse data and translate insights into performance outcomes Excellent communication and stakeholder engagement skills Strong attention to detail, organisation and ability to manage competing priorities A guest-first mindset with a focus on service quality and conversion Unrestricted working rights in Australia, with eligibility to work without sponsorshipWhy TFE Hotels?This is your opportunity to step into a key role within a growing global hotel group. At TFE Hotels, you’ll be supported by experienced leaders and empowered to make an impact.Be part of a culture that values excellence, creativity and ownershipGrow your career within a dynamic and expanding organisationContribute to shaping the guest experience from the very first interaction