Reservations All Rounder

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

About the role...

We are seeking a Reservations All Rounder (full-time position; 38 hours per week) to join our dynamic team. In this versatile role, you will be the backbone of our reservations department, handling a diverse range of responsibilities to ensure seamless booking experiences for our guests. As an all-rounder, you will support multiple functions within the reservations team while maintaining exceptional customer service standards and operational efficiency.

• Process and manage guest reservations across multiple channels, including phone, email, and online platforms
• Provide comprehensive customer support by responding to inquiries, addressing concerns, and offering solutions in a timely and professional manner
• Maintain accurate and up-to-date reservation records in our booking systems and databases
• Handle payment processing and verify booking confirmations with guests
• Coordinate with other departments including housekeeping, front desk, and management to ensure smooth operations
• Manage cancellations, modifications, and special requests with flexibility and attention to detail
• Support team members across various reservations functions and provide backup coverage as needed
• Identify and resolve booking discrepancies and guest concerns promptly
• Maintain knowledge of room availability, rates, and promotional offerings
• Contribute to team goals and participate in continuous improvement initiatives

About you...

• Proven experience in a reservations, customer service, or hospitality environment
• Proficiency with reservations management systems and booking software
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office applications and general computer literacy
• Customer-focused mindset with a commitment to delivering exceptional service
• Problem-solving skills and ability to handle challenging situations calmly
• Attention to detail and accuracy in data entry and record-keeping
• Flexibility and willingness to adapt to changing priorities
• Knowledge of the hospitality or travel industry (preferred)
• Experience using Opera Clout, resaweb, ACDC

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: 

• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurant’s
• A collaborative, vibrant culture
• Professional development opportunities
• A reward and recognition

What are you waiting for?  APPLY NOW!