Reception and Front of House Coordinator

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Reception and Front of House Coordinator is the welcoming face of AFCA, delivering high‑quality front‑of‑house services from our Sydney CBD office on George Street. In this role, you’ll help create a warm, inclusive and professional experience for everyone who visits or connects with AFCA, reflecting our commitment to fairness. 

You’ll be joining a friendly and supportive Facilities team that values collaboration, integrity and care for one another. Our vibrant workplace culture, flexible ways of working and great organisational benefits make AFCA a place where people genuinely enjoy coming to work.

Whether you’re bringing experience from reception, customer service or hospitality, or you’re at the beginning of your career, this is a fantastic opportunity to grow your skills in a purpose‑driven organisation. You’ll be supported to succeed, encouraged to contribute your ideas, and proud to be part of a team that makes a real difference for the community.

This position does require you to work onsite at our Sydney office. The role is permanent and we can consider full-time or part-time (4 days per week) options. 

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

To succeed in this role, you'll bring a warm, proactive attitude and a commitment to delivering excellent service. Key qualities and experience include:

• A positive and friendly approach that aligns with AFCA’s values and culture.
• Previous experience in Reception, Concierge, or Hospitality is beneficial—but we welcome those eager to learn and grow.
• Excellent interpersonal and verbal communication skills, with the ability to engage confidently and professionally.
• Ability to work in a collaborative team that thrives on collective effort and common purpose
• Strong attention to detail, with the ability to manage competing priorities and meet deadlines.
• Well-developed organisational and time management skills to keep things running smoothly.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.