Night Duty Manager

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests.

With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City (with some stunning views across the river to Southbank and beyond). We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.
 
Our team values here at ibis Styles are:

Fun - We're all about embracing the fun vibes! Picture a place where laughter echoes, where creativity is encouraged, and joy is contagious. It's all about conjuring unforgettable moments for our awesome team and guests!

Care- Care and loyalty are at our core, just like having each others' backs- we look out for one another

Excellence - Excellence is out anthem! We celebrate our victories and this fuels our continued success.

Empowerment - Our team thrive on flexibility and autonomy and we embrace a 'failure-friendly culture

Learn more about us via LinkedIn: https://www.linkedin.com/company/ibis-styles-brisbane-elizabeth-st

We are looking for our next Full-Time Night Duty Manager to join the ibis Styles team.

Job Description

As Night Duty Manager, you will be responsible for overseeing all operations during the night shift, ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey from night until morning.

Your Primary duties & responsibilities include:

• Manager on duty for the hotel, including check-ins, check outs and guest enquiries
• Perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensuring the safety of our guests throughout the night

Qualifications

Your experience and skills include:

• Full Australian Working Rights- this role is not available for sponsorship
• Service focused personality and the love of working through the night is essential 
• Ability to work flexible schedule, including ability to work across a 7-day roster, including, weekends and public holidays, shift hours are from 11pm – 7am
• A good understanding of finance and accounting practices
• Extensive knowledge of Front Office operations- essential
• Prior experience working with Opera Cloud or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Multi-tasker that is highly organised, detail-oriented, and able to manage conflicting priorities
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

• Daily lunch options provided
• Staff discounts in the restaurant
• Accor employee staff rates at any Accor property worldwide
• Food and Beverage discounts at Accor outlets
• Inner city location- public transport options at our door
• Friendly and inclusive team
• Career growth and learning and development

Come and join our Stylish Heartist Team today!