NDIS Reportable Incident Officer

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

About You

You’re a detail-oriented professional with a strong understanding of compliance and risk in the disability sector. You thrive in collaborative environments and bring a proactive approach to quality improvement.

• Experienced in incident management and regulatory reporting
• Skilled in conducting audits and analysing service delivery trends
• Strong understanding of NDIS Practice Standards and governance frameworks
• Excellent communication and stakeholder engagement skills
• Organised, analytical, and committed to continuous improvement

About the Role

This role plays a key part in ensuring Novita’s compliance with NDIS standards through incident management, audits, and strategic quality initiatives. You’ll work closely with internal teams to drive continuous improvement and uphold client safety.

• Assess and triage client incidents for NDIS reportable thresholds
• Manage notifications and investigations in line with statutory obligations
• Lead internal audits and contribute to service delivery improvements
• Monitor compliance against NDIS Practice Standards and Quality Indicators
• Provide strategic advice on risk, governance, and quality frameworks

Please note, the official title of this role is Quality and Risk Officer. 

Knowledge, skills and experience

• Experience in compliance, audit, and quality systems within disability or community services
• Strong understanding of NDIS regulatory and reporting requirements
• Skilled in incident management, risk assessment, and continuous improvement
• Ability to analyse data and trends to inform service delivery enhancements
• Excellent communication, stakeholder engagement, and relationship management skills

Education and Qualifications

• Relevant qualification in a related discipline or equivalent experience
• Experience working within the NDIS regulatory environment
• Current SA Working with Children Check and NDIS Worker Check (or willingness to obtain)

Why join Novita?

At Novita, you’ll be part of a purpose-driven organisation that values quality, safety, and continuous improvement. You’ll contribute to meaningful work that directly impacts the lives of people living with disability.

• Be part of a values-led organisation with a strong community focus
• Work alongside passionate professionals in a collaborative environment
• Lead initiatives that shape service quality and client safety
• Access ongoing training and development opportunities
• Enjoy flexible work arrangements and wellbeing support

You’ll also enjoy a range of other benefits:

• Total salary package includes base salary, annual leave loading and 12% superannuation
• Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay by approximately $5,000
• Further maximise your take home pay with additional salary packaging benefits including meal and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions

Apply Now

For a confidential conversation before applying, contact Kylie Spencer on kylie.spencer@novita.org.au

As this position is vacant, we are looking to undertake interviews as applications are submitted. So, don’t delay if you are wanting to join our team. Novita may close this advertisement early if a suitable candidate is identified before the listed closing date.

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.

Achieve your amazing at Novita.