Housekeeping Manager | Dorsett Hotel

For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As our Housekeeping Manager, you will be at the forefront in maintaining impeccable cleanliness and comfort throughout the Dorsett Hotel. Collaborating closely with our Executive Housekeeper, you will ensure the highest standards of service through effective rostering, people management, planning, budgeting, training, and productivity control.

This is a fantastic opportunity where you will take good care of our valued guests.

A few of your responsibilities

• Lead the operational requirements of the housekeeping department and provide leadership and direction to achieve the department's objectives
• Support the Executive Housekeeper in the development and implementation of business plans
• Partner with other operational teams to ensure the smooth operations of the Dorsett Hotel
• Ensure that operations are within budgetary requirements for labour, product and operational expenses
• Resolve customer service queries and concerns with diplomacy and tact
• Manage team members and complete all people planning requirements including recruitment, training and development and performance management

What are we looking for

• Previous experience in leading a large and diverse team with high-performance standards within a hotel environment
• Proficient with computers and relevant hotel systems and software (Opera Cloud highly regarded)
• Excellent written and verbal interpersonal skills
• Proven experience developing excellent guest-related standards such as customer service, communication, and grooming
• Flexible availability to suit business requirements

Your role will be pivotal in shaping the success of the Dorsett Hotel at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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