Housekeeping Manager

The Housekeeping Manager at Courtyard by Marriott Darwin is responsible for overseeing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This leadership role involves managing housekeeping staff, optimizing workflows, and maintaining inventory control. The ideal candidate will demonstrate strong managerial skills, attention to detail, and a commitment to providing exceptional hospitality services.

Key Responsibilities:

• Manage and lead the housekeeping department, ensuring efficient and effective cleaning operations throughout the hotel.
• Develop and implement housekeeping policies, procedures, and standards in line with company guidelines.
• Recruit, train, supervise, and evaluate housekeeping staff to maintain high performance and service levels.
• Prepare and manage departmental budgets, including controlling labor costs and supplies.
• Ensure compliance with health, safety, and sanitation regulations within all housekeeping activities.
• Coordinate with other departments to support overall hotel operations and guest satisfaction.
• Maintain proper inventory levels of cleaning supplies, linen, and equipment, and manage procurement processes.
• Handle guest complaints related to housekeeping issues promptly and professionally.
• Conduct regular inspections of guest rooms and public areas to uphold quality standards.

Qualifications:

• Proven experience in housekeeping management, preferably within a hotel environment.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent organizational, planning, and time management abilities.
• Strong problem-solving skills and ability to handle guest concerns effectively.
• Knowledge of cleaning products, equipment, and standards.
• Basic financial acumen for budgeting and cost control.
• Good communication and interpersonal skills.
• Proficiency in relevant software for scheduling and inventory management.
• Flexibility to work varied shifts including weekends and holidays.

Why Join Us?

• Training and development provided at a national level.
• Work in a fun, supportive, and friendly environment.
• Be part of an exciting, growing business.
• Access to Marriott staff discounts across our group.