Hotel Duty Manager - Permanent Overnight

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit — and an even better place to work. It’s a place where everyone can play their part in creating joyful experiences for our guests and each other. We value passion, creativity, and a drive for positive change. Here, you’ll be part of a supportive team, empowered to explore more, experience more, and grow with the guidance of inclusive leadership.

Crown is the ultimate destination for luxury hotel experiences. As a Hotel Duty Manager, you’ll lead a dynamic Front Office team to deliver seamless and memorable service for every guest.

In this role, you’ll create exceptional guest experiences through genuine care and leadership, including:

• Overseeing Rooms Division operations and collaborating with internal departments to ensure smooth overnight service aligned with Crown standards.
• Upholding OH&S standards to maintain a safe and compliant work environment.
• Anticipating guest needs, resolving escalated issues promptly, and ensuring service excellence.
• Operating confidently and independently in a fast-paced environment.
• Identifying operational challenges and providing coaching and mentorship to team members of all backgrounds.

About You

You bring:

• Extensive experience in hotel front office operations, ideally in a leadership role.
• Strong skills in team development, coaching, and conflict resolution.
• Familiarity with Hotel Property Management Systems (preferably OPERA).
• High attention to detail and strong operational oversight.
• A proactive and inclusive approach to mentoring and supporting team performance.

Additional Information

This role requires:

• Full and unrestricted Australian working rights
• Availability to commit to a 7-day roster of permanent overnights, weekends and other peak periods
• A valid Victorian Driver’s Licence.
• A valid Victorian RSA Certificate

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.