Hotel Duty Manager

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Sydney has a permanent opportunity for an experienced Hotel Duty Manager to join the team on a full-time basis. Crown Resorts offers a fast paced, highly interactive environment where guest satisfaction and a luxury experience is paramount. As a Duty Manager, you'll be key in ensuring that hotel operations are delivered with a high level of excellence, whilst working collaboratively with the Valet Parking, Housekeeping and Concierge teams.

As a department leader, you’ll play a key role in supporting your team and ensuring smooth operations. Your presence as a department leader will include guiding and supporting your team with guest-related tasks and activity, resolving issues or complaints in a timely and effective manner, and ensuring that our guests enjoy elevated experiences during their visit to Crown Sydney.

You’ll have:

• Demonstrated leadership experience in a high-volume, front office operation
• Flexibility to work across a 24/7 rotating roster (including days, evenings, overnights, weekends and public holidays
• Opera Property Management Systems experience will be highly regarded
• A customer-centric mindset with ability to anticipate the needs of guests and promptly manage enquiries
• Ability to develop strong stakeholder relationships across all areas
• Ability to coach, inspire and mentor your team
• Strength in working under pressure whilst managing multiple priorities
• Excellent communication with strong resolution and negotiation skills
• Permanent, unrestricted Australian working rights

What we offer you:

• Full-time, permanent opportunity in an internationally recognised, luxury hotel & integrated resort
• Tailored uniform provided, laundered for every shift
• Complimentary meal at our on-site staff restaurant (hot foods, salad + sandwich bar, fruits & pastries)
• Generous discounts across all Crown hotels and restaurants Australia wide
• Ongoing coaching, training and professional development opportunities
• Chance to establish and progress your career within an iconic hotel brand
• Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, technology and parking

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.