Guest Services Duty Manager

Job Description

OVERVIEW :

• Location : Melbourne Airport (MEL)

• Department : Guest Services

• Entity : AirAsia X Berhad

• Status : Full Time

JOB DESCRIPTION :

YOUR ROLE AS A :

AirAsia X is seeking a dynamic Duty Manager - Melbourne (MEL) to be part of the best airline team in the sky!

Guest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.

WHAT YOU’LL CHAMPION :

The function and responsibilities are to coordinate, supervise, monitor implementation, plan and develop the department.

• The function and responsibilities are to coordinate, supervise, monitor implementation, plan and develop the department

• Planning to ensure that manpower requirements are sufficient for the operation

• Provide vision and operations strategy in the field follow Fare Carrier Operations, by maximizing the productivity and minimizing the operating cost.

• Ensure effective communication and coordination with relevant local and government agencies in the continuous assessment of airports and associated facilities to meet the targeted standards and procedures of operations.

• Ensure that standard discipline of all ground staff is at the highest level at every time when dealing with the internal and external customer.

• Plan and review the staff roster to be fair to all staff, meet labor law requirements and fully meet operational needs.

• Coordinating, Planning, preparing and presenting budgets for the department.

• Targeting optimal efficiency in administrative routines and the standards of the daily operations in order to meet the company procedures and requirements.

• Efficiently respond to any complaints and compliments from passengers.

• Liaising closely with the Training Center in monitoring performance and incorporating new training needs into future programs. Ensuring that all manuals used in Ground Operations are developed, maintained, amended and distributed in a timely manner, strictly adhering to applicable standards of regulation. 

• Has authority to make decisions up to Low Risk Event to the safety and/or security of the aircraft operations and shall consult HOD for any medium risk events.

• Ensure ground handling operations are conducted in accordance with applicable regulations and AAX Standard.  

Traits

• Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment. 

• Proficient in oral and written English or local language where staff is located.

• Ability to maintain high confidentiality, tactful and discretion when dealing with people 

• Possess good management and leadership abilities

• Possess good interpersonal and communication skills to collaborate effectively with passengers

• Able to work on flexible hours.

WHO YOU ARE :

• Completion of tertiary education

• Diploma or Bachelor's Degree in any field will be an added advantage

• Minimum 5 years experience in the aviation industry is an added advantage

• Analytical with problem solving skills.

• Good writing skills and able to handle passengers' complaints.  

• High comfort level working in a diverse environment

• Good knowledge of MS Word, Excel and PowerPoint. 

WHERE YOU’LL GO :

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. 

WHAT YOU’LL ENJOY :

 - Physical Wellbeing : Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.

- Emotional Wellbeing : Paid time off, wellness programmes, and childcare amenities. 

- Financial Wellbeing : Resources relating to financial, personal skills and career growth programmes.

- Allstars Specials : Free flights, unlimited discounted flights, and exclusive discounts with partners. 

- A unique Allstar culture like no other 

OUR HIRING PROCESS:

- Application received

- Candidate screening

- Interview(s) and assessment(s)

- Background check and/or other assessments

- Offer and negotiation

GET TO KNOW AIRASIA BERHAD :

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US :

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.