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Guest Services Agent (Part Time)

Marriott Hotels Resorts
3 days ago
Part-time
On-site
Melbourne, Victoria, Australia
Wait & Guest Services
Description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Services Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. 

 

Position Summary:

  • Join our Ladies and Gentlemen and support you’re the Guest Services team with general operational tasks  

  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations 

  • Assign rooms according to guest requests and preferences whenever possible 

  • Handle general hotel enquiries, going above and beyond with each guest experience 

  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail 

  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings 

 

About You:

  • Experience with OPERA property management system or similar 

  • Relevant experience in a similar role 

  • Working rights in Australia 

  • Enthusiastic to escalate your career 

  • Self-motivated, driven and energized in a fast-paced environment 

  • Armed with smart solutions and a can-do attitude 

 

Our Benefits:  

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

 

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now! 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.