Groups Reservations Coordinator

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Full Time Reservations Agent. You will play an integral role in giving guests efficient service and recognition whether this be directly with the guest or liaising between third party booking services. Responsibilities include but are not limited to: 

• Anticipate guest accommodation requirements and offer prompt and efficient service; 
• Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production; 
• Manage Room Type availability and inventory on a daily basis;
• Communicate any events or issues that may have a direct affect to hotels operations and profitability;
• Maintain and update Hotel PMS to accurately track account productivity and regular guest activity;
• Be pro-active in making suggestions for the increased room revenue and room night production;
• Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest; 
• Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process.

BENEFITS

• The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at Katharine.kennedy@whotels.com