Gaming Operations Support Lead

Calling all experience creators!

Let’s go to the pub!” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

• Passion on tap, you can feel the energy
• Drive operational excellence across the ALH network
• Brisbane (preferred), Sydney or Melbourne based  - some travel required

As the Gaming Operations Support Lead, you’ll be the critical bridge between high-level gaming strategy and on-the-ground operational excellence. You will oversee the tactical implementation and training of loyalty & system-based gaming strategies and supporting the day-to-day operations for venue gaming teams.

As a key partner to the broader gaming team and technology, you will ensure that all systems are optimised for peak performance by focusing on operational simplification, in venue system education and operational compliance. 

Beyond technical oversight, this role is dedicated to embedding knowledge in venue teams - analysing and identifying skill gaps to develop comprehensive training and implementation plans, in order to drive operational efficiency and elevate the overall guest experience.  

Sound good? Read on.

Here is a taster of what you can expect in this role:

Trend analysis and gap prioritisation :

• Lead the continuous identification of organisational knowledge gaps by benchmarking internal team competencies. 
• Trend analysis of service desk and other support calls logged by venue teams.

Implementation & Education of Gaming Systems:

• Liaison between Technology & Operations.
• Conduct training sessions for venue staff on the suite of gaming operating systems, enhancements and updates.
• Create support materials for venue teams. 
• Provide comprehensive support for the implementation of new processes & proceedures.
• Ensure that team members are proficient in utilising system features and functionalities.  

Service efficiency:

• Partner with venue gaming teams on training of Gaming Systems to drive service efficiency. 

Testing New Innovations:

• Identification & implementation of system benefits to maximise benefit operationally.
• Develop test use cases to ensure the reliability and effectiveness of new innovations from a venue operations perspective.
• Perform UAT (User Acceptance Testing) on new functionalities from a team & guest facing perspective.
• Document and communicate findings to relevant stakeholders.

Adhoc Gaming Team Support where required:

• Cross functional gaming training of all gaming systems including asset management (Asset Matrix), logistics, analytic systems and pub+ loyalty.
• Support the operational execution of gaming & loyalty promotions.
• Support the tactical execution of renewals and reconfigurations.

Now let’s talk about you: 

• 5+ Years experience working with gaming systems.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team and independently when required.
• Knowledge of national gaming industry regulations and compliance.
• Ability to hold relevant State Competency Card for responsible service of Liquor and Gaming. 
   

The benefits are good too! 

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators 

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup 

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au
 
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.