Food and Beverage Supervisor

  Purpose As a Food & Beverage Supervisor, you will support the Head of Department in driving operational performance across multiple outlets. You will lead by example, ensuring consistent, high-quality service while developing your team and contributing to a profitable and well-executed operation.   Primary Responsibilities Supervise daily operations across Republic Tavern, Trader Restaurant, and Conference & Events Lead and support team members to deliver friendly, efficient, and professional service Allocate duties and manage team performance during service to maximise productivity Conduct pre-service briefings and support post-service reviews where required Assist with training, onboarding, and ongoing development of team members Maintain strong communication across departments, particularly with the kitchen, to ensure smooth service delivery Ensure all outlets are set and ready for service in line with operational standards Support stock control, ordering, and maintaining par levels Monitor labour and assist with rostering in line with business levels and budget expectations Assist with daily reporting and reconciliation of takings Handle guest feedback, enquiries, and complaints in a professional and solution-focused manner Ensure compliance with licensing, WHS, and food safety requirements at all times   Leadership & Culture Lead by example, demonstrating Accor values and Heartist culture in all interactions Support a positive, inclusive team environment focused on development and accountability Coach and mentor team members to build capability across multiple service styles Step into a leadership role in the absence of senior management when required   Skills & Experience Previous experience in a supervisory role within hospitality or hotel environment Strong operational knowledge across food & beverage service styles Confident in leading teams in fast-paced, high-volume environments Excellent communication, organisation, and time management skills Strong guest focus with the ability to resolve issues effectively RSA required Flexibility to work across a rotating roster including mornings, evenings, weekends, and public holidays