Financial Counsellor (Problem Gambling)

About The Role
As a Financial Counsellor, you will deliver one-on-one counselling and community education to support clients in navigating financial challenges, considering the various life circumstances that impact their financial wellbeing. You will also lead group financial literacy sessions aimed at enhancing long-term money management skills and financial capability.

Working independently within The Salvation Army and Moneycare guidelines, you will manage your own caseload, coordinate your schedule, and fulfill reporting responsibilities. This part-time role on going (4 days per week), reporting to the Team Leader is based in Tamworth, NSW. Salary is based on SCHADS Level 5 (Accredited) / Level 4 (Diploma).

How you will make an impact

• Conduct client counselling sessions and community financial literacy education at frequencies set by the Moneycare Manager
• Regularly review open cases and promptly close files upon completion
• Ensure positive client outcomes, evidenced by client feedback and statistical data, with over 90% positive feedback
• Build and maintain effective relationships with community organisations, government agencies, and financial institutions
• Comply with all relevant legal, regulatory, and Moneycare policies and funding body requirements
• Operate with autonomy while aligning with The Salvation Army’s standards and procedures
• Prepare monthly reports for the Moneycare Manager and Divisional Mission
• Perform additional duties as required by the Moneycare Manager

What you will bring

• Accredited Financial Counsellor or willing to obtain accreditation promptly
• Diploma of Financial Counselling with required gambling units.
• Experience working with diverse cultures and backgrounds
• Strong money management, negotiation, and counselling skills
• Minimum 12 months relevant experience in financial counselling or related fields
• Degree qualifications or extensive experience in welfare, finance, community services, psychology, or business are highly desirable
• High-level interpersonal, active listening, and analytical skills
• Proficient in Microsoft Office and case management systems
• Able to manage competing priorities and meet deadlines
• Compassionate, non-judgmental, and client-focused
• Willingness to travel occasionally for training and development
• Flexibility to adjust hours to meet operational requirements
• Current Driver’s Licence and Working with Children Card

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to Apply
If you are passionate about empowering people facing financial challenges and meet the above criteria, please submit your application and cover letter. Make a real difference in people’s lives by promoting long-term financial wellbeing.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration