Duty Manager, Ticketing Services

About the Position

The Duty Manager, Ticketing Systems will ensure the successful operational delivery of day-to-day ticketing services. In this role, you’ll support and lead the Assistant, Ticketing services team in providing a high level of efficiency and customer service. 

Variable-time fixed term position (30 hours per week) from April to July 2026. Salary band 3.1 $78,901.68 per annum (pro rata) plus superannuation. 

About you 

We’re seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable. You align with our values and are genuine when interacting with people. If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you! This is a great internal opportunity for someone looking to gain leadership experience and utilise their skills.

Due to the scheduling of live performances and to support the 7-day Ticketing Services operations, the rostering of hours and days of work for this role will vary each week. 

Your Skills and Experience (selection criteria) 

• Substantial experience in delivering customer service for event ticketing 
• Demonstrated experience in effectively leading and improving the performance of a team in a customer service environment 
• Moderate experience in financial reconciliation 
• Proven experience in conflict resolution and creative problem solving – a high capacity to solve customer complaints 
• Excellent planning and organisational skills 
• Experience in the use of Tessitura will be highly regarded 

For more details about the role and our values, please read Position Description - Duty Manager Ticketing Services

About the Team 

The Customer Service team sits within the Destination and Audience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all these areas.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

Please submit your resume together with a cover letter by 11:55pm Monday 6th April 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.