Duty Manager - Melbourne Sports & Aquatic Centre

About the Role: This Part Time (20hrs per week) role sits at the frontline of venue operations, where decisions matter and pace is part of the job. We’re looking for Duty Managers who love being in the thick of it. People who are energised by juggling priorities, making calls on the go, and keeping operations running smoothly no matter what the day throws at them. You’ll be at the helm of day-to-day operations, leading safety, responding to incidents, supporting teams, and making real-time decisions that keep our venues safe and performing at a high standard. If you’re someone who lives and breathes operations, safety, and customer experience — and you’re quick on your feet when things change — this role will suit you. What You’ll Be Doing: As a Duty Manager, you are the central point of control during operations. You set the tone, you manage the moment, and you step in when it counts. Your focus will include: Leading the safe and efficient day-to-day operation of the venue  Acting as Chief Warden and taking control during emergency situations  Responding to incidents, first aid situations, and operational disruptions with confidence and clarity  Troubleshooting issues in real time and making sound decisions under pressure  Supporting and guiding staff to deliver safe, high-quality experiences  Monitoring venue activity, including access control and CCTV  Conducting daily inspections and ensuring the facility is ready for operation  Managing contractors and ensuring compliance with safety requirements  Supporting major events and managing crowd movement and behaviour  Identifying risks before they become problems and taking action early  You won’t be doing this alone. The Duty Manager team works collectively to manage the operational roster across venues, maintain safety and incident systems, and support broader venue operations. What We’re Looking For - This role suits people who are: Naturally organised and able to prioritise competing demands  Calm, decisive, and clear-thinking in high-pressure situations  Strong communicators who can lead people and manage stakeholders  Hands-on leaders who are visible, present, and engaged in operations  Passionate about safety, service, and doing things properly  You’ll also bring: Demonstrated experience in a supervisory or management role in a large, complex environment  Strong understanding of WHS, risk, and emergency management  Proven ability to manage incidents, conflict, and operational challenges  Experience working with teams, contractors, and stakeholders in a live environment  A continuous improvement mindset and ability to problem solve on the go  Required Qualifications: Pool Lifeguard, First Aid, CPR and Advanced Resuscitation  Asthma and Anaphylaxis management  Working with Children Check  Responsible Service of Alcohol  Australian Driver’s Licence  Aquatic Technical Operator certification  Why is this a great place to work? Our Patrons and Teams You’ll be surrounded by elite athletes daily and supporting a wide range of elite sports and world-class events, as well as community sport and recreation You’ll be challenged daily and can develop yourself as a person as well as gaining valuable career skills You’ll be part of a dynamic and supportive team of people who are great to work with Our Venues: Free parking MSAC Gym and Performance Membership including family and friends’ discounts Discount at SSCT food & beverage and retail outlets  Complimentary court hire for casual bookings across SSCT venues Our Workplace: Training and professional development Flexible working arrangements Employee Assistance Program providing free confidential support for your mental health Inclusive environment recognising our diverse workforce and community Employee recognition through our Values in Action program Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best How to apply: Please send through a resume and cover letter supporting your application for this exciting role with State Sport Centres.  We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying.  For further information please contact Abs Grant, Talent Acquisition Business Partner +61 3 9926 1358 SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. The State Sport Centres Trust (SSCT) is committed to the safety and wellbeing of children of young people. We seek to prevent harm of any kind impacting children and young people and have a zero tolerance for racism, child abuse, discrimination and inequality. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.