Duty Manager - Front Office

About us

Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and large versatile conference and events spaces.

A little taste of your day to day

• Lead by example, motivate and foster team collaboration and thrive combined with a positive attitude
• Providing ongoing development training, mentoring and guidance to all colleagues in an organised manner
• Ensure that the guest experience is always seamless and memorable, be the focal guest contact when on shift, delivering highly consistent service
• Going above and beyond to exceed guest expectations in a warm and personalised manner
• Forward plan and prepare for daily and future arrivals and departures
• Efficient check in, check out, reservation bookings and updates, ensure all guest profile notes are updated daily and attend to guest amenity and room service requests
• Ensure all financial transactions are accounted for and balanced each shift in line with the hotel cashiering policy
• Ensure the security of the hotel, stocks and keys at all times whilst on duty.
• Identify and report maintenance requirements/hazards in the workplace 
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Be comfortable to amend manning rosters and plan. 
• Supports all areas of operations as the hotel business requires
• Support guestroom as well as food & beverage upsell program
• Responsible for the hotel coordination and smooth running in absence of senior management
• Be flexible in assisting around the hotel in response to business and guest needs
• Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required
   

What we need from you

• Previous leadership experience in Front Office operations is advantageous
• Solid knowledge of the Holiday Inn brand and associated brand standards
• Be meticulously organised planning your shift with exceptional time management and ability to manage spontaneous requests
• Pro-active follow tasks to completion and efficient handover for continuity of service
• Excellent written and verbal communication skills and ability to communicate with varied audiences
• A genuine want to expand your leadership skills and experience with a passion for developing others around you
• Experience in Opera v5, Infosys and HUB OS is highly desirable
• Current Responsible Service of Alcohol and First Aid CPR qualification
• Unlimited valid full time right to work in Australia, sponsorship is not available
• Available to work on a rotating roster, early mornings, afternoons, overnights, weekends and public holidays is expected and part of the role

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.