Duty Manager

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

A Career that lets your passion shine:

At Sofitel, our Duty Managers are more than operational leaders, they are custodians of our French art de vivre and ambassadors of luxury.

• Bring Art de Vivre to life by creating an atmosphere of elegance, refinement, and effortless enjoyment.
• Share The French Zest, delivering warmth, spirit and joy in every interaction.
• Craft personalised experiences tailoring bespoke moments that feel truly unique for each guest.
• Be a visible host in the lobby, building genuine connections and anticipating guest needs 
• Inspire and support your team to embody Sofitel’s values, ensuring every detail contributes to a seamless and memorable stay.

Qualifications

What you will bring to the role:

• Experience overseeing the Front Office operations, ideally within a luxury hotel 
• High-level communication and interpersonal skills, able to seamlessly manage inquiries, requests, and feedback with professionalism and discretion.
• Experience with room allocations, reservations, and liaising with hotel departments to optimise guest experience
• Elevated leadership capabilities, to successfully train, develop, and guide a team to excellence
• A calm, solutions-focused mindset with strong emotional intelligence
• Proficiency in Front Office systems (Opera Cloud experience highly regarded)
• Flexibility to work a rotating roster including evenings, weekends, and public holidays

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

• Complimentary night's stay with breakfast, in Sofitel Luxury, each year for your work anniversary 
• Discounts on accommodation, dining, and lifestyle across Accor hotels globally 
• Additional Paid day off on your birthday month
• Personalised reward program - A catalogue of rewards to suit you and your lifestyle 
• Located walking distance from Broadbeach’s best dining, shopping, and beaches
• Leaders that invest in your development and growth 
• Grow your career with a Global hotel brand leading the way in French luxury hospitality 

Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre.

Apply now and let your hospitality career shine with Sofitel.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role.