Duty Manager

About the role: We are on the hunt for a professional Full Time Duty Manager to ensure the safe, efficient and effective operation of State Sport Centres Trust (SSCT) venues at the State Netball Hockey Centre (SNHC) in Parkville. As a Duty Manager, you’ll play a vital role in the team that is responsible in overseeing operational safety and emergency management during opening hours. You’ll ensure the wellbeing of patrons, staff, spectators, officials, athletes, contractors, and visitors alike.  As the key point of escalation for incidents, issues and emergencies. You’ll work closely with venue management to swiftly respond to and resolve any unplanned events. The State Netball Hockey Centre hosts a wide range of events across the calendar year, predominately hosted on weekends, and while the Duty Manager team works on a rotating roster. Please note weekend availability is required. As a Duty Manager your primary responsibilities will include: Ensure safety and security of staff, patrons, and facilities Act as Chief Warden and respond to emergencies, including first aid Lead, guide, and support staff, contractors, and event hirers Monitor venue activities via CCTV and access systems Conduct inspections, audits, and risk reporting/mitigation Manage incidents, troubleshoot onsite issues, and enforce safe practices Oversee contractor inductions and emergency evacuation drills Support major events, including crowd and stakeholder management Assist with budgets and operational project delivery Work on a rotating roster (morning, mid, evening shifts) Required skills and Qualifications: Experience managing staff, contractors, and stakeholders in a sporting venue environment Demonstrated experience in a management or supervisory role in large facilities Experience in WH&S policies, risk, and emergency management Understanding of quality standards in venue presentation and operations Evidence of strong stakeholder relationship management and conflict resolution skills Knowledge of the Sport and Recreation industry Problem-solving and continuous improvement mindset Ability to control risk at events and enforce crowd control practices Maintain required qualifications and participate in training sessions Current Pool Lifeguard and First Aid certificates including CPR and Advanced Resuscitation, First Aid management of Asthma and Anaphylaxis, Current Working with Children Check, Responsible Service of Alcohol, Australian driver’s licence, Aquatic Technical Operator (willing to obtain)  Don’t meet every requirement? We still encourage you to apply if you believe you’d be a great fit – we’d love to discuss how your skills and experience could add value. Why is this a great place to work? You will love working at the State Sport Centres. Here’s just a few reasons why: Our Patrons and Teams: You’ll be surrounded by elite athletes daily and supporting a wide range of elite sports and world-class events, as well as community sport and recreation You’ll be challenged daily and can develop yourself as a person as well as gaining valuable career skills You’ll be part of a dynamic and supportive team of people who are great to work with Our Venues: Free parking MSAC Gym and Performance Membership MSAC Gym and Performance Membership including family and friends’ discounts Discount at SSCT food & beverage and retail outlets Complimentary court hire for casual bookings across SSCT venues Our Workplace: Training and professional development Flexible working arrangements Employee Assistance Program providing free confidential support for your mental health Inclusive environment recognising our diverse workforce and community Employee recognition through our Values in Action program Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. How to apply: Please send through a resume and cover letter supporting your application for this exciting role with State Sport Centres.  We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying.  For further information please contact Abs Grant, Talent Acquisition Business Partner +61 3 9926 1358 SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. The State Sport Centres Trust (SSCT) is committed to the safety and wellbeing of children of young people. We seek to prevent harm of any kind impacting children and young people and have a zero tolerance for racism, child abuse, discrimination and inequality. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.