Cold Caller/ Lead Generation Specialist for a Cleaning Services

• Make consistent outbound calls to prospective commercial clients during scheduled working hours.

• Engage business owners, managers, and other commercial decision-makers in friendly, confident, and professional conversations.

• Follow the approved calling script and lead-generation process while maintaining a natural and conversational communication style.

• Build rapport quickly with prospects and ask relevant questions to understand their needs and identify potential opportunities.

• Qualify prospects and generate genuine, sales-ready leads for the business.

• Focus on the quality and relevance of conversations rather than simply maximizing the number of calls made.

• Accurately record prospect details, call outcomes, follow-up requirements, and other relevant information.

• Maintain professional communication throughout every interaction and represent the business positively.

• Consistently work toward agreed calling activity, qualification, and lead-generation targets.

• Handle rejection constructively and maintain a positive, energetic approach throughout the working day.

• Work independently from a home-based environment while maintaining reliability, punctuality, and consistent performance.

Requirements:

• Previous experience in cold calling, telemarketing, sales, appointment setting, or lead generation.

• Confident, outgoing, and personable communication style, with the ability to establish rapport quickly over the phone.

• Comfortable speaking with business owners, managers, and commercial decision-makers.

• Strong verbal communication skills and the ability to sound natural and engaging while following a structured script.

• Good listening and questioning skills, with the ability to recognize genuine sales opportunities.

• Resilience and persistence when handling rejection or difficult conversations.

• Strong organization and attention to detail when documenting prospect information and call outcomes.

• Self-motivated and capable of working independently in a remote environment.

• Comfortable working toward clearly defined activity and lead-generation targets.

• Reliable and professional approach to attendance, communication, and daily responsibilities.

• Strong English communication skills suitable for conversations with Australian business prospects.

• A quiet, professional home-working environment free from background noise and distractions.

• Reliable computer and internet connection, with stable internet speeds of approximately 5–15 Mbps or higher.

• A good-quality headset suitable for professional outbound calling and a functioning webcam.

• Two computer screens/monitors available for work.

• An up-to-date computer running at least Windows 8 or Mac OS X.

• A reliable backup plan for potential power outages or internet disruptions during working hours.

Benefits:

• Part-time schedule: 4 hours per day, Monday to Friday.

• Working hours: 9:00 AM–1:00 PM Australian Eastern Standard Time.

• Home-based work: Perform the role remotely from a professional home office.

• Focused responsibilities: Concentrate on quality prospect conversations and qualified lead generation rather than call volume alone.

• Structured sales process: Work with an established calling script and lead-generation process.

• Independent working environment: Take ownership of your daily activity while working remotely.

• Performance-driven opportunity: Clear expectations around calling activity, lead qualification, and business opportunities generated.

• Professional development: Build further experience in outbound sales, commercial prospecting, telemarketing, and lead generation.