Cashier Services Duty Manager | The Star Gold Coast

For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Cashier Services Duty Manager, you will lead the day-to-day operations ensuring the smooth and efficient operation of the Casino Cage and Keno services. Reporting to the Director Cashier Services, you will be responsible for leading a team of Cashiers & Cashier Supervisors, providing leadership, guidance, and support to maintain high standards of customer service, compliance, and operational excellence.

This is a fantastic opportunity where you will lead with integrity, ensuring compliance in all aspects of your role.

A few of your responsibilities

• Coordination of daily operations inclusive of team member scheduling and professional development
• Drive continuous improvement through process change, management of costs and review of guest experience
• Establish and maintain patron accounts in compliance with all relevant regulations, policies, and procedures
• Supervise and guide the team, fostering a proactive and high-performance environment
• Collaborate with various departments, including Security and Surveillance to ensure seamless operations
• Maintain a thorough knowledge of the compliance requirements relating to the Casino Control Act 1982, associated Legislation and the System of Accounting and Internal Control

What are we looking for

• Demonstrated experience in a leadership capacity within a highly regulated environment, preferably in a casino, cash operations, or finance industry
• Strong leadership and interpersonal skills with the ability to drive team member engagement, development and manage performance
• Detailed understanding of Casino Control Act 1982 and compliance requirements (highly regarded)
• Flexible availability to work across a 24-hour/7-day roster that will include nights, weekends and public holidays 
• Eligible to obtain a Casino Key Employee license (which includes thorough background checks)

Your role will be pivotal in shaping the success of our cash operations at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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