Cafe Team Leader

Your role at St John of God Berwick Hospital

We are seeking an experienced and customer-focused Café & Retail Supervisor to lead by example and deliver high-quality service within a healthcare environment. This permanent part-time role is worked Monday to Friday, morning shifts, offering consistency and work–life balance while providing flexibility to support operational needs.

You will bring strong leadership capabilities, proven experience in team training and development, performance and roster management, and sound commercial acumen, particularly in labour optimisation, food and beverage strategy, and inventory control. Above all, you will be able to balance operational excellence with a genuine commitment to exceptional patient and visitor experiences.

The Position:

• Develop and maintain a team culture of service excellence and commercially sustainable guest and visitor retail services. 

• Lead and provide daily management for retail teams and physical resources.

• Maximise revenue through appropriate service and sales strategies.

• Prepare rosters and maintain leave liability and productivity hours to ensure efficiency and cost effective resources within budget.

• Review and report on monthly financial results, identifying and taking relevant actions to seize opportunities and mitigate risks.

• Ensure accurate and timely inventory management, e.g. stock takes and controls.

• Implement change and business improvement projects as directed.

• Ensure that recruitment and training is scheduled and delivered within budget and timeframes, whilst actively managing team turnover.

You will have a motivated and hands-on leadership style, leading by example and consistently promoting high standards of customer-focused service delivery and satisfaction. With experience in implementing service metrics and monitoring performance, you will demonstrate commitment to maintaining quality, consistency, and positive outcomes for patients, visitors, and staff.

To succeed in this role, you bring proven experience in team training and development, performance management, and roster coordination. You will demonstrate strong commercial acumen, particularly in labour optimisation, food and beverage strategy, and inventory control. In addition, you will possess an ability to confidently balance operational demands with a genuine commitment to exceptional patient and visitor experiences.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We will offer you

• Salary: $66,852 to $68,582 per annum (pro rata basis for part time),plus 12% superannuation.

• Permanent part time position working 45.6 hours a fortnight.

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Dynamic multidisciplinary team

For enquiries, contact Ravi Kumar, Manager Catering Services, on 03 8784 5587

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.