Cafe Supervisor

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Gladstone Grand Hotel is looking for a dynamic and hands-on Cafe Supervisor to lead our café team and deliver exceptional guest experiences.

This is a full-time position with regular morning and weekend shifts.

Immediate start available. 

In this key leadership role, you’ll oversee the smooth day-to-day operations of our café, ensuring guests enjoy first-class service and presentation every time. You’ll lead by example, inspire your team, and work closely with the kitchen to maintain our high standards.

Key Responsibilities

• Oversee and coordinate daily floor operations to ensure efficient, high-quality service.
• Work closely with the Food & Beverage Manager to achieve operational and service goals.
• Build a strong knowledge of our food and beverage offerings to confidently promote them to guests.
• Collaborate with the kitchen team to deliver consistent quality and presentation.
• Supervise, train, and support Food & Beverage Attendants to perform at their best.

Qualifications

To be a success in this position, you will have:

• 12+ months in a supervisory role within hospitality.
• Minimum 3 years’ experience in a restaurant, cafe or hotel environment.
• Exceptional communication and customer service skills.
• A proactive, positive, and professional attitude.
• Strong self-motivation and the confidence to lead a team.
• Diploma in Hospitality Management or similar (advantageous but not essential).
• Flexibility to work weekends and occasional evenings.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.