Bar & Gaming Supervisor

Company Description

Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication.With 296 beautifully appointed rooms, refined dining destinations, and a vibrant bar and gaming lounge, this is a place where hospitality is alive, warm, and effortlessly refined.

Belong somewhere you can thrive.

At Sofitel, you are seen, supported, and encouraged to bring your personality to the floor. We believe luxury is not scripted - it’s felt. And it starts with leaders who know how to create atmosphere, connection, and confidence in every moment.

Job Description

A career that lets your passion shine:

As our Bar & Gaming Supervisor, you will be a visible, confident leader within TC’s Bar & Gaming Lounge, while also supporting service delivery across other food and beverage outlets as required. You’ll balance compliance with charisma, structure with warmth - creating an environment that feels welcoming, polished, and effortlessly controlled.

You will:

• Supervise daily operations within TC’s Bar & Gaming Lounge, ensuring smooth service flow, compliance, and guest satisfaction
• Lead, coach, and support a team of ambassadors to deliver warm, intuitive, and responsible service
• Bring energy and presence to the floor - setting the tone through engagement, professionalism, and approachability
• Uphold responsible service of alcohol and gaming, confidently managing guest behaviour and sensitive situations
• Maximise guest experience and revenue through product knowledge, promotions, and natural suggestive selling
• Maintain presentation, cleanliness, and operational standards aligned with Sofitel brand expectations
• Support service across other food & beverage outlets when required, adapting seamlessly to different environments
• Assist with stock control, cash handling, gaming machine operations, and shift leadership duties

Qualifications

What you will bring to the role:

• Proven experience in a bar & gaming environment, with strong operational knowledge
• Previous supervisory or leadership experience within hospitality
• Sound understanding of gaming machine operations and compliance requirements
• Current RSA and RSG certification
• Confident communication style, emotional intelligence, and the ability to lead diverse teams
• A calm, professional approach under pressure and in complex guest situations
• Flexibility to work across evenings, weekends, and public holidays
• A genuine passion for service, atmosphere, and guest connection
• Luxury hotel experience is advantageous, but presence, leadership, and mindset matter more than titles

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community: 

• A chef prepared meal complimentary on every shift
• Laundered uniforms to have you looking and feeling your best
• A complimentary Sofitel stay experience each year, to celebrate your work anniversary
• Global discounts across Accor hotels, restaurants, and experiences
• An additional paid day off during your birthday month
• Personalised reward program curated to suit your lifestyle
• Discounted onsite parking, secure bike storage, and convenienct access to public transport
• Walking distance to Broadbeach’s best dining, shopping, and coastline
• Leaders who invest in your development, coaching, and long-term career
• A global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.
Full Australian working rights are required for this position with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.