Administration Assistant (front of house)

 

NEPEAN Longwall is a leading provider of specialised equipment and services to the underground coal mining industry. As part of the wider NEPEAN Group, we are committed to delivering innovative solutions, operational excellence, and a strong safety culture.

We are currently seeking a motivated and organised Administration Assistant to support our team in Paget Mackay. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting multiple teams, and takes pride in delivering accurate and efficient administrative support.

About the Role

As the Administration Assistant, you will be the first point of contact for visitors, staff, and customers while providing administrative support across the business. You will play a key role in ensuring the office runs efficiently and that internal and external communication is handled professionally.

Key Responsibilities Administration – General

• Provide professional customer and client interactions as the first point of contact at reception.
• Respond to enquiries via phone, email, and Microsoft Teams, redirecting requests to appropriate staff in a timely manner.
• Provide general administrative support to the business as directed by your Manager.
• Assist with weekly payroll data entry and other ad-hoc administrative duties.
• Ensure tasks are completed accurately and within agreed deadlines.
• Identify and report payroll data discrepancies to relevant supervisors and management.
• Coordinate internal and external meetings, functions, and travel arrangements.
• Provide additional administrative support across the business as required.

Continuous Improvement

• Demonstrate a genuine interest in the company’s continuous improvement culture.
• Identify opportunities where processes and systems can be improved.
• Support implementation of improvements once agreed with management.

Key Result Areas

You will support and contribute to NEPEAN’s key business priorities:

• Safety – Zero Harm
• Efficient and timely administration functions
• Accurate and organised administration
• Strong customer relationships
• Support for project delivery and execution
• Personal and team development

Stakeholder Engagement

You will work closely with a range of internal and external stakeholders including:

• P/L Owners
• Project Managers and Engineers
• Workshop Management Team
• Supply Chain Department
• Operations Manager
• Customers and Suppliers
• Other NEPEAN business units

Skills & Experience

• Minimum 3 years’ experience in a similar administrative role, or Certificate III in Business Administration.
• Experience working with management systems and administrative processes.
• Strong communication and interpersonal skills.
• High attention to detail with the ability to manage multiple tasks across multiple projects.
• Strong organisational and problem-solving skills.
• Ability to work independently with minimal supervision.
• Compliance-focused and customer-oriented approach.
• Strong working knowledge of Microsoft Office.

What We’re Looking For

The ideal candidate will demonstrate:

• Adaptability and flexibility in a dynamic work environment
• Persistence and a proactive mindset
• Strong organisational skills and system-driven thinking
• A work style aligned with NEPEAN’s values and culture
  
  

  NEPEAN Group is committed to building a diverse, inclusive and respectful workplace. We value the unique backgrounds, experiences and perspectives of our people and believe they strengthen our teams and drive better outcomes for our business and our customers.

  We encourage applications from women, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and individuals of all abilities. All qualified applicants will receive consideration for employment.