Tour Guide | Cruise Whitsundays

About the role

We are seeking a passionate and motivated Tour Guide to join the Cruise Whitsundays Whitehaven team on a full-time basis. In this dynamic role, you will have the opportunity to create unforgettable experiences for guests visiting the stunning Whitehaven Beach, putting your skills in exceptional service and safety at the forefront of their adventure. This position is physically demanding and offers a unique lifestyle roster, allowing you to immerse yourself in the beauty of the Whitsundays while sharing its magic with visitors.

Key responsibilities include, but are not limited to:

• Deliver exceptional guest experiences by providing consistent and high-quality service.
• Offer memorable insights into the Whitsundays region, captivating guests with your knowledge and enthusiasm for the area’s natural beauty and cultural significance.
• Ensure the vessel is maintained in a clean, tidy, and presentable condition for passenger transport, all while adhering to strict operational procedures and WHS requirements, including emergency response protocols that prioritise guest safety.
• Safely secure and manage the departure of ancillary vessels, ensuring that every aspect of the guest experience is seamless and enjoyable.

About you

The ideal candidate will possess a genuine love for the outdoors, a passion for sharing knowledge about the spectacular Whitsundays, and a desire to create memorable experiences for our guests. You will thrive in a team environment and embody a positive “can-do” attitude.

To be successful in this role, you will be:

• Enthusiastic about sharing your knowledge regarding the Whitsundays, crafting engaging and informative experiences that leave a lasting impression on all guests.
• Equipped with a high level of interpersonal skills, enabling you to lead by example and foster a positive, collaborative atmosphere among team members.
• A reliable, self-motivated individual who takes the initiative to ensure smooth operations, maintaining a proactive approach to guest satisfaction that reflects our dedication to excellence.

Requirements

• Minimum of 1-year experience in a similar Tour Guide role within the tourism industry.
• Elements of Shipboard Safety Certificate, GPH or higher accreditation.
• Qld RSA
• HLTAID011 Provide First Aid and HLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen Therapy.
• Relevant hospitality qualifications (e.g., Certificate in Hospitality) and Bronze Medallion or Cert II in Public Safety (Aquatic Rescue) are highly advantageous.