Reservations Team Leader

Company Description

Work your Way to Sydney! We are seeking a motivated, energetic and guest-focused Reservations Team Leader on a fulltime capacity to join our Portfolio team. Reporting directly to the Portfolio Reservations Manager, you will assist in centrally managing the Reservations for a Portfolio of 4 key Accor properties across Sydney, Melbourne and Brisbane.

Job Description

• Ensuring a high level of guest service at all times across all interaction points
• Monitoring your team of Agents and providing mentorship and guidance 
• Dealing with more complex queries and escalation from Agents
• Assisting to control all bookings across the 4 properties
• Ensuring a high booking conversion rate and that targets are met
• Utilising sales techniques to meet quotas and hit upselling goals
• Assist the Reservations Manager in establishing best practices for the Department

Qualifications

• You have experience and proven success in a similar environment and are ready to take on a new challenge
• You have exceptional communication and customer service skills
• You love finding the YES for our guests
• You are driven, self-motivated and like working in a team environment
• You have full working rights in Australia
• Experience in a Hotel environment and with OPERA Cloud will be highly advantageous but not essential

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.